"Microsoft Dynamics CRM is truly a new platform for Polaris, allowing support and
sales teams to evolve and work together in ways that were not possible with the
Project Manager for Sales, Service & Marketing,
Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with
marketing, sales, and service capabilities that are fast, familiar, and flexible,
helping businesses of all sizes to find, win, and grow profitable customer relationships.
Delivered through a network of channel partners providing specialized services,
Microsoft Dynamics CRM works with familiar Microsoft® products to streamline processes
across an entire business.
Provide marketing professionals with data cleansing and segmentation tools, campaign
management features, and insightful marketing analytics to increase the effectiveness
of marketing programs, generate demand, and better track key performance indicators.
Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities
so you can better understand customers and target your resources to the areas of
Enable salespeople to create a single view of the customer with tools that streamline
and automate everyday sales processes promoting shorter sales cycles, higher close
rates, and improved customer retention. Microsoft Dynamics CRM gives sales professionals
fast access to customer data and history online or offline so they can work smarter
and spend more time selling. Wizard-driven communications tools help keep sales
prospects and customers informed of new product and service offerings.
Deliver customer information, case management, service history, and support knowledge
to the desktops of customer service personnel, giving them the tools to deliver
consistent, efficient service that enhances customer loyalty and profitability.
Microsoft Dynamics CRM provides a comprehensive customer service solution that is
familiar to users, completely customizable to match your support process, and places
no limits on the number of users.
A cornerstone of Microsoft Dynamics CRM is customer choice. Designed with a single
unified code base for both on-premise and on-demand deployments, Microsoft Dynamics
CRM enables customers to choose the right deployment model for their specific business
and information technology (IT) needs, with the flexibility to change deployment
models over time if business or IT preferences change.
"With the improved knowledge Microsoft Dynamics CRM gives us about the customer
and a better, more efficient information flow from our sales force to the back office
functions, we are improving our competitiveness, customer service, and saving costs
due to higher efficiency."
Volvo Construction Equipment
With a streamlined user interface, wizard-based tools, and close integration with
Microsoft Office system productivity applications, Microsoft Dynamics CRM works
the way your people work.
- Get started quickly in a familiar Microsoft Office Outlook®
environment designed to support fast user adoption and high utilization of your
- Empower users to work with familiar tools, such as Microsoft
Office Word and Microsoft Office Excel® spreadsheet software, to create their own
dashboards and personal workflows with wizard-based tools without reliance on outside
- Provide role-tailored access to information and data
both online and offline, giving people access to only the information they want
and need—delivered in the way they want it.
Microsoft Dynamics CRM provides choice and flexibility in how you implement and
customize your CRM application so you can achieve the best fit for your business.
- Design and automate business processes to unify line-of-business
systems with flexible, easy-to-use tools built on the Microsoft Windows® Workflow
- Conduct business globally with full support for multiple
languages and currencies across multiple time zones so you can compete globally
while keeping costs under control.
- Align IT and business goals with point-and-click customizations,
extensible data models, and mapping tools to help build a solution that matches
your business and your people.
Built on reliable, industry-standard technology, Microsoft Dynamics CRM is an adaptable
and affordable CRM system that can grow and change with your business.
- Realize fast return with industry-standard technology
built on a performance-enhanced architecture that gives you fewer elements to deploy
- Protect IT investments using flexible technology that
does not lock you in and is easy to upgrade, move, and extend into new business
groups, geographies, and lines of business.
- Connect to other technologies with built-in integration
between internal and external systems, helping to reduce operational costs and provide
fast access to functionality.
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